Career

Professional Experience

A journey through infrastructure, automation, and platform engineering

2024 - Present

Helpdesk Team Lead

Systems Solutions

Leading helpdesk operations and team coordination for enterprise IT support.

Team Leadership
ITIL
Process Improvement
KPI Management
Mentoring

2023 - 2024

Helpdesk Engineer 2

Systems Solutions

Provided advanced technical support and infrastructure management.

Server Administration
PowerShell
Active Directory
Automation
Troubleshooting

2020 - 2023

IT Helpdesk Technician (Full-Remote)

Zthernet LLC

Provided exceptional technical support to clients in a fully remote capacity.

VMware
VoIP/PBX
UniFi
Remote Support
Network Configuration

2017 - 2020

IT Network Representative

First State Community Bank

Supported network infrastructure and gained hands-on ISP experience.

Fiber Installation
Cisco
Network Troubleshooting
ISP Operations
Project Support

Summer 2019

IT Network Intern

GoSemo Fiber

Internship focused on network equipment installation and security.

Network Hardware
Security Auditing
Device Configuration
Compliance

Background

Education

Foundation in computer science with continuous professional development

Southeast Missouri State University

2017 - 2019

Studies in Information Technology

Computer Science & Networking

Focus on networking, systems administration, and IT infrastructure

Hands-on experience with enterprise networking technologies

Coursework in network security and system design

Cape Career and Technical Center

2015 - 2017

Technical Certificate

Computer and Networking Technology

Completed 2-year Computer and Networking Technology program

Foundation in Cisco networking and IT fundamentals

Hands-on lab experience with routers, switches, and servers

Credentials

Certifications

Industry-recognized certifications validating expertise in networking

CCNA

active

Cisco Certified Network Associate

Cisco Systems

Expires June 2026

CCNA R&S

active

CCNA Routing and Switching

Cisco Systems

Completed

Highlights

Notable Achievements

Key accomplishments and milestones in my infrastructure journey

4-Node Cluster

Production Homelab

Built and maintain a production-grade Proxmox/Kubernetes homelab with high availability and automated failover.

30+ Services

GitOps Deployments

Automated deployment and management of 30+ self-hosted services using ArgoCD and declarative GitOps workflows.

70% Faster

Deployment Speed

Reduced deployment time by implementing CI/CD pipelines with automated testing and progressive delivery.

99.9%

System Uptime

Achieved near-perfect uptime through proactive monitoring, alerting, and self-healing infrastructure.

Full Implementation

Zero-Trust Security

Implemented comprehensive zero-trust networking with Cilium network policies and identity-based access.

Open Source

Community Impact

Active contributor to DevOps community through blog posts, documentation, and open-source projects.